All of our plants are delivered by our human plant expert in person(contactless during COVID-19).
We will send you a delivery confirmation once your delivery is scheduled. And you'll also get a text message with a tracking link when your plants are out for delivery and on arrival.
City of Toronto Core orders will be delivered within 2-3 days (exclude Monday).
Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and Scarborough orders will be delivered within 7 days (exclude Monday).
You'll receive an email once we schedule your delivery.
You'll receive a live tracking link when we are getting close to your home.
You'll get a text when we have arrived at your home.
If you missed your delivery for the first time, your order will be put back to the end of the delivery queue waiting to be delivered again, that's usually within 2 - 3 days for Toronto core delivery areas or up to 7 days for other areas.
If you missed the delivery for the second time, a redelivery charge applies to have them delivered for the third time.
For all the plants bought from our store or through the workshop, they come with lifetime support. Which means at any point if you have questions about your plant or just not sure if your plant is doing something good or bad, we will be able to help you identify the problem, answer your question, and potentially save the plant. Please feel free to reach us at Instagram @jomostudio or email us at [email protected]. The life time support ends if the plant is not alive anymore, and the support does not include replacement of dead plants.
Your plants purchased from us come with lifetime support. Please feel free to send us a picture of your plant through Instagram @jomostudio or email at [email protected]. We are here to help.
Just like all living organic things, plants and soils attract bugs.
If you spy any webs, bumps or spots on your plants, it’s possible that your houseplant is putting up with some unwelcome visitors. Move your plant away from any others to prevent them from spreading to the rest of your plant gang and wipe the leaves to get rid of the bugs - they won’t harm you! You can use an insecticidal spray to stop them from coming back.
You may also spot mould on your plant’s soil, or even fully grown mushrooms. The white mould that develops is usually harmless, but probably a sign that your plant is being overwatered or not draining properly. Scrape the mould off and make sure your plant’s soil gets a chance to dry out between waterings.
Mushrooms also pop up due to moist conditions - it’s best to remove them and replace the top few inches of soil if you’ve got any potting compost. Also, as tempting as the mushrooms might look, do not eat them. They won’t hurt you if you touch them and they won’t contaminate the air, but they’re not good for you, your little ones or your pets to eat.
We have all the available date and time on each workshop page. If you can't find it, it's probably not available or sold out. Please find the next available date and time that works for you.
If you are a group of four or more, we can accommodate your date and time if we do not have a previous booking that conflicts. Please feel free to reach us at Instagram @jomostudio or email us at [email protected]. We will be more than happy to accommodate you and your group.
If purchased within 30 days of an event, a refund is available within 48 hours of booking and 24 hours before the workshop start time. Thereafter, an alternative date may be selected.
Yes, you can reschedule your workshop 24 hours before the workshop start.
They usually will be ready in about 1 - 2 week. We will send you an email to the email address used in the booking. You can come to pick it up anytime after that.
Yes, you can. Just follow this link to complete the shipping payment.
You can contact us through our contact page! We will be happy to assist you.