Frequently Asked Questions
We deliver to all provinces in Canada.
We offer local delivery within City of Toronto and surrounding areas including Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and Scarborough. View our local delivery zone
Shipping options are available for plants and planters that are 7" or smaller to all provinces in Canada: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan.
City of Toronto Core orders will be delivered within 2-4 days excluding the purchase date.
Mississauga, Brampton, Vaughan, Richmond Hill, Markham, and Scarborough orders will be delivered within 7 days excluding the purchase date.
For all other places, orders will be shipped out every Monday if placed by Saturday midnight to avoid potential delays over the weekend. Arrival date varies depends on the location.
*Delivery timelines subject to change during holidays.
Packed with care, we check the destination weather for each package to make sure they arrive safely with whatever it takes. We may hold off on the order if there are extreme cold weather conditions.
Complimentary heat packs and insulations are included to protect your plants from cold damage if shipped in a box, if weather requires. Some stresses are always expected when ship a plant, but with good light and proper watering, they will bounce back very soon.
If you missed your delivery for the first time, your order will be put back to the delivery queue waiting to be delivered again, that's usually within 2 - 4 days for Toronto core delivery areas or up to 7 days for other areas.
If you missed the delivery for the second time, a redelivery charge applies to have them delivered again.
If cancel order after a delivery has been attempted, a $15 delivery charge will be applied for each attempt.
Although we try our best in each step to best protect your plants, some damages may occur during transportation. Simply contact us within 24 hours of receiving your order by replying to your order confirmation email, we will sort it out for you.
For all the plants bought from our store or through the workshop, they come with lifetime support. Which means at any point if you have questions about your plant or just not sure if your plant is doing something good or bad, we will be able to help you identify the problem, answer your question, and potentially save the plant. Please feel free to reach us at Instagram @jomostudio or email us at firstname.lastname@example.org. The life time support ends if the plant is not alive anymore, and the support does not include replacement of dead plants.
Just like all living organic things, plants and soils attract bugs.
If you spy any webs, bumps or spots on your plants, it’s possible that your houseplant is putting up with some unwelcome visitors. Move your plant away from any others to prevent them from spreading to the rest of your plant gang and wipe the leaves to get rid of the bugs - they won’t harm you! You can use an insecticidal spray to stop them from coming back.
You may also spot mould on your plant’s soil, or even fully grown mushrooms. The white mould that develops is usually harmless, but probably a sign that your plant is being overwatered or not draining properly. Scrape the mould off and make sure your plant’s soil gets a chance to dry out between waterings.
Mushrooms also pop up due to moist conditions - it’s best to remove them and replace the top few inches of soil if you’ve got any potting compost. Also, as tempting as the mushrooms might look, do not eat them. They won’t hurt you if you touch them and they won’t contaminate the air, but they’re not good for you, your little ones or your pets to eat.
We have all the available date and time on each workshop page. If you can't find it, it's probably not available or sold out. Please find the next available date and time that works for you.
If you are a group of four or more, we can accommodate your date and time if we do not have a previous booking that conflicts. Please feel free to reach us at Instagram @jomostudio or email us at email@example.com. We will be more than happy to accommodate you and your group.
If purchased within 30 days of an event, a refund is available within 48 hours of booking and 24 hours before the workshop start time. Thereafter, an alternative date may be selected.
Yes, you can reschedule your workshop 24 hours before the workshop start.
They usually will be ready in about 1 - 2 week. We will send you an email to the email address used in the booking. You can come to pick it up anytime after that.