Refund policy

For plants:

We believe people are happier with plants, and we love watching our plants grow. As with all living things, no two plants are alike, so there will be some natural variation in size, shape, and other characteristics. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen, and has a good potential to happily grow in your home.

If you are unhappy with your plants for any reason, you can always return them for a refund within 15 days of purchase (For pickup orders, it's from the date we sent you the pickup confirmation email. For delivery or shipping orders, it's from the date your order was delivered. For all other orders, it's from the date the order was placed as shown in the order confirmation). Given that they have not been replanted, damaged, neglected or modified in any way.

If, in the unfortunate scenario that a plant is damaged or in poor condition upon arrival, please contact us within 24 hours of receiving the plant, we'll sort it out for you.

In addition to that, if you have questions about your plant at any point or just not sure if it is doing something good or bad, simply contact us through Instagram @jomostudio or email us at help@jomostudio.com, we will guide you to the right direction.

For workshops/events:

If purchased within 30 days of an event, a refund is available within 48 hours of booking and 24 hours before the workshop start time. Thereafter, an alternative date may be selected.

For other items:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Plants that have been repotted or altered
Items that were not picked up after 15 days of purchase
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you are returning a plant, after we receive the returned item and someone from our team has checked that the plant has not been replanted, damaged, neglected or modified in any way, a refund will be issued to the original payment method for the purchase. If it has been found to been replanted, damaged, neglected or modified in any way been, a refund will not eligible.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@jomostudio.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Currently, we don't offer exchanges for plants as our stock levels are always fluctuating and certain plants may already be sold out. If you need to exchange it for the same item, send us an email at help@jomostudio.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please contact us at help@jomostudio.com.

As long as plants are sent back within 15 days of purchase (the postage stamp is dated within 15 days from purchase), the plants can be received in a timely manner, and they have not been altered in any way, they can be returned.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

When a plant is sent back, you are also responsible for making sure the plant is packaged appropriately so that it will arrive back to us in the same condition in which it arrived. As soon as we receive your returned shipment we will inspect all items and issue a refund equal to the value of items as long as they are still in a resellable condition.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.